FAQ

How do I place an order?

Choose your product and any available options, add it to your cart, and complete checkout. An order confirmation is normally sent to the email address you provide at checkout.

When will it be prepared and delivered?

After payment authorization, preparation of most in-stock orders normally takes 1–3 business days. Payment or address checks, high demand, preorders, stock availability, public holidays, and unusually large orders can require additional processing time.

Standard U.S. carrier transit is generally estimated at 5–12 business days after dispatch. This is separate from the processing period.

What are the delivery charges?

Available shipping methods and their charges appear at checkout before payment. If free shipping or another delivery promotion applies, its eligibility is displayed before checkout is completed.

Where does fulfillment take place?

We may fulfill through our own operations or suitable partners, depending on stock and destination. We do not represent that all orders leave the same local warehouse.

How do I follow a shipment?

When tracking is available, it is emailed after dispatch to the checkout address. Allow approximately 48 hours from label creation for the first carrier activity. Email service@eopammu.com with your order number if tracking stalls for an extended period, delivery is significantly overdue, or a parcel marked delivered cannot be located after reasonable checks.

Can I change or cancel?

For an order change or cancellation, contact service@eopammu.com within 12 hours after purchase. We make reasonable efforts to accommodate eligible requests, but cannot guarantee a change or cancellation after processing, fulfillment, shipment preparation, or dispatch begins. Merely submitting an eligible cancellation request carries no separate cancellation fee.

How can I pay?

Checkout lists the methods currently enabled for your location, potentially including major credit cards, debit cards, PayPal, and other supported options. Transactions are processed in USD.

How do I begin a return?

Eligible products may be returned within 30 calendar days of confirmed delivery. Contact customer care before mailing goods for approval, the designated return warehouse address, and return instructions. The business registration address is not automatically a return destination.

Email service@eopammu.com with the order number, product, reason for return, and relevant photos or videos where needed.

Who pays postage and fees?

Customers generally pay return shipping for a preference-based return. If damage, a defect, an incorrect or incomplete item, or a material difference from the product description is confirmed, we provide an appropriate replacement, refund, or return solution without making the customer bear the reasonable return cost caused by that issue. Approved eligible returns carry no separate restocking fee.

When is the refund sent?

We normally inspect an approved return within 5 business days after it arrives at the designated return facility. Following approval after inspection, the refund is issued to the original payment method within 1–3 business days. The payment provider may take additional time to post the credit.

What if the item has a problem?

Contact service@eopammu.com as soon as reasonably possible. Where possible, we recommend reporting damage, defects, or incorrect items within 7 days after delivery. Include your order number and clear photos of the product, packaging, and relevant shipping label.

Business identity

EoPammu™ is owned and operated by Shanghai Dongxi Xincheng Trading Co., Ltd.. Website: eopammu.com. Main product category: Art merchandise.

Business address: No. 80, Lane 280, Xiujiang Road, Zhujing Town, Jinshan District, Shanghai (Nanyi Economic Zone). Email: service@eopammu.com. Telephone: +86 17736912259. Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST.